Terms of Use
Last updated: 13 October 2026
These terms are an agreement between you and Solvit App Technologies (BN 9944302), the business behind FixAm ("FixAm", "we", "us"). By creating an account or using the FixAm app or website, you agree to them. Please read them carefully.
1. What FixAm is
FixAm is a marketplace. It connects people who need repairs and services ("customers") with independent tradespeople ("technicians"). Technicians are not FixAm employees. Each job is an agreement between the customer and the technician. FixAm provides the platform, identity checks, secure payment (escrow) and dispute support.
2. Your account
- You must be 18 or older and give true, current information.
- One person, one account. Keep your PIN and login codes private. You are responsible for activity on your account.
- We may suspend or close accounts that break these terms, give false information, or put others at risk.
3. For customers
- Describe the job honestly and give safe access to the place of work.
- When you accept an offer, you pay the agreed price (labour + parts) into FixAm Escrow before the work starts.
- Confirm the job when it's done to release payment. If you don't confirm or report a problem within 48 hours of the technician marking it done, payment is released automatically.
- Keep the deal on FixAm. Paying a technician outside the app removes your escrow protection and redo guarantee.
4. For technicians
- You must pass our identity checks (NIN, selfie and work photos) and keep your details accurate.
- Quote honestly, showing labour and parts separately, and do the work safely and to a good standard.
- You are responsible for your own tools, taxes and any licences your trade requires.
- Don't ask customers to pay outside FixAm, and don't share or collect customers' personal contact details for other purposes.
5. Fees
| Item | Amount |
|---|---|
| FixAm commission (paid by the technician) | 10% of labour. Elite technicians (optional): 15% of labour. No commission on parts. |
| Customer service fee | Free |
| Technician withdrawals to bank | Free (minimum ₦500) |
| Referral | A customer invited by a friend gets ₦500 off their first job, and FixAm takes no commission on that job. The person who invited them gets ₦500 off once it's done. |
We may change fees. We will tell you in the app before new fees apply, and they won't affect jobs already accepted.
6. Cancellations
- Cancelling is free before the technician sets off.
- After the technician is on the way, a ₦1,000 call-out fee is paid to the technician from the job payment, and the rest is refunded to the customer. If you cancel because the technician is late, there is no fee.
- After work has started, a job can't be cancelled. Use "Report a problem" instead.
7. Problems, disputes and the redo guarantee
- If you're unhappy, report a problem in the app before confirming. The payment stays frozen while FixAm reviews the job details, chat and photos.
- FixAm may decide to release payment to the technician, ask the technician to redo the work for free, give a part refund, or give a full refund. We aim to decide within 24 hours of having the information we need.
- 7-day redo guarantee: if the same fault returns within 7 days of completion, the technician will return to fix it at no extra labour cost.
- Our decision on how escrow money is paid out is final for that payment. It does not affect any other legal rights you have.
8. Safety and conduct
Be respectful. Harassment, threats, discrimination, fraud, fake reviews and illegal activity are not allowed. In an emergency, call 112 first, then use SOS in the app. We may share information with authorities where the law requires it or someone is at risk.
9. Our responsibility
We check technicians' identity and work history, but we can't guarantee the quality of every job or the conduct of every user. To the extent the law allows, FixAm is not liable for indirect losses or for damage caused by a customer or technician. Our total liability for any job is limited to the amount paid for that job through FixAm. Nothing in these terms limits rights you have under Nigerian consumer protection law.
10. Closing your account
You can close your account at any time (see Delete my account). Jobs in progress and money in escrow or your wallet will be settled first.
11. Law
These terms are governed by the laws of the Federal Republic of Nigeria. We will first try to settle any disagreement with you directly. If we can't, it goes to the courts of Nigeria.
12. Contact
Solvit (FixAm), 50 Babs Aregbesola Street, Lagos, Lagos State, Nigeria
Email: flowishdesign@gmail.com