Privacy Policy
Last updated: 13 October 2026
This policy explains what personal data FixAm collects, why, who we share it with and the rights you have. FixAm is a product of Solvit App Technologies, a business name registered with the Corporate Affairs Commission in Nigeria (BN 9944302), of 50 Babs Aregbesola Street, Lagos, Lagos State, Nigeria ("FixAm", "we", "us"). We are the data controller for the FixAm app and this website.
We follow the Nigeria Data Protection Act 2023 (NDPA) and the guidance of the Nigeria Data Protection Commission (NDPC).
In short: we collect what we need to connect customers with technicians, keep payments safe and stop fraud. We never sell your data. Your phone number is not shown to the other person on a job.
1. What we collect
| Who | Data |
|---|---|
| Everyone | Name, phone number, login details, the mode you use (customer or technician), your referral code, your emergency contact (if you add one), device and app information, and the push notification token for your phone. |
| Customers | Jobs you post (description, area, landmark, photos, budget), offers you accept, chat messages, reviews you write, favourites and payment records (amount, reference and method, but not your card details). |
| Technicians | Trade, skills and work area, National Identification Number (NIN), selfie, photos of your work, bank details for payouts, NIN check results (official name, date of birth, gender and NIN photo returned by our verification partner), your ratings, earnings, wallet and withdrawals. |
| Location | With your permission, your approximate location, used to show technicians near you and jobs near you. You can say no and type your area instead. |
| Support & safety | Messages you send to our support team, SOS reports and dispute details. |
| Website visitors | Pages visited, device and browser type and approximate location, collected by Google Analytics using cookies. |
2. Why we use it (and our legal basis)
- To provide the service (contract): create your account, show jobs and offers, run chat, hold and release payments, and pay technicians.
- To keep FixAm safe (legal obligation and legitimate interest): verify technicians' identity, prevent fraud and fake accounts, investigate disputes and SOS reports, and keep records required by law.
- To communicate with you (contract and legitimate interest): login codes by SMS, notifications about your jobs, and support replies.
- To improve FixAm (legitimate interest or consent): understand how the app and website are used. Website analytics cookies are used with your consent where required.
Sensitive data (your NIN, selfie and NIN photo) is used only to verify identity and prevent fraud. It is seen only by our ID-verification staff.
3. Who we share it with
We share only what each partner needs to do its job, under contracts that require them to protect your data:
- The other person on your job: customers see a technician's name, trade, rating, reviews and quotes. Technicians see the customer's name, the job details and photos, the area and the landmark. Phone numbers are not shared.
- Supabase: secure cloud hosting for our database, login and photos.
- Paystack: payment processing. Your card details go directly to Paystack and are never stored by FixAm.
- Termii: sending SMS login codes.
- Prembly (IdentityPass): checking technicians' NIN with official records.
- Expo and Google Firebase: delivering push notifications to your phone.
- Google Analytics: website statistics.
- Authorities: when the law requires it, or to protect someone's safety.
We do not sell your personal data, and we do not share it with advertisers.
4. Transfers outside Nigeria
Some of our partners store data on servers outside Nigeria (for example in the European Union or the United States). When this happens we rely on the safeguards allowed by the NDPA, such as the partner's data protection commitments and contracts, so your data stays protected to a similar standard.
5. How long we keep it
- Account data: while your account is open.
- Jobs, payments, wallet and dispute records: up to 6 years after the transaction, for tax, accounting and fraud-prevention reasons.
- NIN, selfie and NIN check results: while you are an active technician, and up to 2 years after your account closes, for fraud prevention.
- Chat messages: up to 2 years after the job ends.
- Website analytics: up to 14 months.
6. Your rights
Under the NDPA you can:
- ask for a copy of your data
- correct wrong data
- delete your data (see Delete my account)
- object to or restrict some uses
- take your data to another service
- withdraw consent at any time (for example, location permission in your phone settings)
Email flowishdesign@gmail.com and we will reply within 30 days. If you're not satisfied, you can complain to the Nigeria Data Protection Commission (ndpc.gov.ng).
7. Security
We use encryption in transit, strict access rules (each staff role sees only what its job needs), private storage for ID documents, and logs of staff actions. No system is perfect, so please keep your PIN and login codes private. FixAm staff will never ask for your code.
8. Children
FixAm is for people aged 18 and over. We do not knowingly collect data from children.
9. Changes
If we make important changes, we will tell you in the app or by SMS before they take effect.
10. Contact
Data Protection contact, Solvit (FixAm), 50 Babs Aregbesola Street, Lagos, Lagos State, Nigeria
Email: flowishdesign@gmail.com